Customers / Consumers

• Product and service quality
• Payment convenience
• Personal data protection
• Customer rights

• Customer service hotline
• On-site customer service
• Social media
• Official website & APP announcements

• Immediate (real-time)
• As needed (social media interactions)

• Optimized online payment system to enhance service convenience
• Enhanced customer interaction and satisfaction via social media platforms

Shareholders / Investors

• Operational performance and profitability
• Corporate governance
• ESG performance disclosures

• Annual General Meeting
• Investor conference
• Annual reports
• Financial statements and announcements

• Annually (AGM, annual report)
• As needed (press releases)

• Held one shareholder meeting
• Published four quarterly financial reports

Suppliers / Contractors

• Fair procurement
• Green procurement
• Supply chain sustainability

• Supplier meetings
• Collaboration contracts

• As needed

• Ensured procurement transparency and disclosure

Media

• Operational transparency
• Company news
• Major events

• Press conferences
• Media interviews
• Company website disclosures

• As needed (press releases)

• Provided timely responses to media inquiries • Maintained engagement with mainstream and regional media

Employees

• Compensation and benefits
• Career development
• Health and safety
• Workplace equality
• Corporate culture

• Employee training programs
• Employee welfare committee
• Labor-management meetings
• Internal complaint mechanisms

• Regular (training, labor meetings, welfare committee meetings)
• Irregular (internal grievance handling)

• Held 32 internal training sessions
• Resolved 1 grievance case
• Continued to promote a healthy and friendly workplace culture

Government / Regulatory Agencies

• Legal compliance
• Tax and regulatory filings
• Labor and safety inspections

• Official documents
• Website disclosure

• As needed
• Annually (as per regulatory filing schedule)

• Successfully passed 100 labor inspections and audits