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Home / ESG Information / Happy Workplace / Occupational Health and Wellness Promotion
TRK Corporation is committed to creating a safe, healthy, and comfortable workplace guided by three key objectives: zero accident rate, a strong sense of employee safety, and high employee participation. We have established a comprehensive occupational safety and health policy, continuously striving for improvement to protect employee rights and well-being.
In compliance with the Occupational Safety and Health Act and relevant regulations, the Company has implemented the Occupational Safety and Health Guidelines and Occupational Safety and Health Management Plans. These initiatives are jointly managed by the Group’s corporate OSH administrator, Class-A certified OSH supervisors at each operational site, and other relevant safety personnel. We are also evaluating the introduction of the ISO 45001 Occupational Health and Safety Management System to enhance OSH standards and minimize operational risks.
To ensure the effective implementation of our OSH policy, Taroko Group has adopted an internationally standardized management system with robust monitoring and improvement mechanisms. As of now, this system has been fully implemented across 100% of our sites and employees.
Key components of the system include:
Risk Assessment and Control
Regular and comprehensive risk assessments are conducted to identify potential hazards, followed by the implementation of effective control measures to reduce the risk of occupational injuries.
Safety Education and Training
Complete safety training programs are provided to enhance employees’ safety awareness and ensure familiarity with relevant safety protocols and operational procedures.
Routine Facility Maintenance
Workplace facilities and equipment are routinely inspected and maintained to ensure they remain in safe working condition and comply with regulatory standards.
Emergency Response Drills
Regular emergency response drills are conducted to ensure that all employees are well-prepared to react promptly and appropriately during unexpected incidents.
Incident Reporting and Investigation
A thorough incident reporting mechanism is in place. All occupational accidents are investigated in detail, with corrective action plans developed to prevent recurrence.
Employee Engagement
Employees are encouraged to actively participate in OSH-related activities and provide feedback, fostering a culture of shared responsibility for workplace safety.
Regular Inspections
To ensure the effective implementation of safety policies, occupational safety and health (OSH) personnel conduct routine audits and inspections across all malls and venues. These cover categories such as electrical safety, fire safety, environmental safety, and construction safety. Hazard identification and risk assessments are carried out proactively to prevent occupational accidents and ensure a safe working environment.
Maintenance and Repairs
To maintain a safe workplace and ensure personnel safety, all mechanical equipment and tools are regularly inspected and maintained. Any identified deficiencies are promptly addressed to ensure the ongoing safety and functionality of all facilities and equipment.
Supplier and Contractor Management
For outsourced contractors and suppliers, Taroko Group requires the submission of valid licenses and certifications for operations involving hazardous machinery (e.g., aerial work platforms, mobile cranes) or specialized tasks (e.g., confined space, oxygen-deficient environments). Environmental testing records are also required. Safety checks must be conducted before, during, and after operations to strengthen OSH management, reduce potential hazards, and mitigate adverse impacts on workplace safety and health.
Employee Training
We enhance employees’ emergency response capabilities through a variety of training programs, including:
New Employee OSH Orientation:
Participants: 121 employees
Sessions: 6
Total Training Hours: 726 hours
General OSH Training for All Employees
Fire Safety Training
Special Hazard Operations Training
These sessions promote knowledge of occupational safety, work safety precautions, basic first aid, fire prevention, and the four major labor safety plans.
We also encourage participation in external certification courses:
Occupational Safety and Health Administrator:
Participants: 1
Total Training Hours: 6 hours
Class-A OSH Supervisor / First Aid Personnel / Fire Safety Manager:
Participants: 7
Total Training Hours: 78 hours
Confined Space Supervisor / Indoor Air Quality Maintenance:
Participants: 2
Total Training Hours: 12 hours
These in-service training efforts further enhance the effectiveness of workplace OSH management.
Fire Emergencies: Firefighting equipment (e.g., extinguishers, emergency exit signs) is installed in accordance with legal regulations, and fire drills are conducted semi-annually.
Equipment Malfunctions: Standard maintenance protocols and emergency shutdown procedures have been established for all machinery and equipment.
Customer Medical Emergencies: First aid stations have been set up, and employees are trained and certified in CPR and AED usage.
In the event of an occupational accident, the responsible unit supervisor must report to the Occupational Safety Office following established procedures. The Safety Office will then notify relevant department heads. For major occupational accidents, the incident will be reported to the labor inspection authority in accordance with legal requirements.
After any incident, the Safety Office and relevant personnel will conduct a thorough investigation, analyze the root cause, and work with related departments to formulate corrective actions. Preventive education and training will be implemented to avoid recurrence. Additionally, return-to-work evaluations and counseling will be provided for injured employees.
TRK Corporation firmly believes that fostering a workplace environment that balances work and life is essential to protecting employees’ physical and mental health.
We actively encourage our employees to engage in physical activity and health management. This includes the establishment of various employee clubs to promote group exercise, hosting wellness seminars, organizing regular occupational physician consultations and on-site health services, and scheduling annual health check-ups. These initiatives help cultivate a culture of fitness and health awareness throughout the organization.
TRK Corporation has established several employee clubs, including the Softball Club, Badminton Club, Hiking Club, and Board Games & E-Sports Club. These clubs, led by their respective presidents in collaboration with the Employee Welfare Committee, organize regular activities to foster cross-departmental interaction and strengthen team collaboration.
Annual health checkups are conducted in collaboration with hospitals accredited by the Ministry of Labor. Examination plans are tailored based on employees’ age, job nature, and work conditions, offering flexible options for employees. In 2024, a total of 68 employees participated in the health screening, with an investment of NT$69,000.
For high-risk employee groups, the company arranges designated occupational physicians and nurses to conduct individual health consultations. These services aim to raise health awareness, encourage better lifestyle choices, and reduce health risks. Occupational nurses provide ongoing follow-up care. In 2024, the company arranged:
6 hours/month of on-site nursing services
3 hours/half-year of on-site physician services
Total 78 hours of on-site services in 2024
2 wellness seminars totaling 6 hours
Total cost invested: NT$120,000
Each month, the Occupational Safety Office disseminates educational materials on healthcare, lifestyle tips, and disease prevention to enhance employees’ health literacy. In line with the Occupational Health Protection Program, the company periodically distributes health surveys covering topics such as musculoskeletal disease prevention and mental health self-assessments. High-risk employees are guided to consult with on-site medical staff and receive continuous health monitoring.
As a company engaged in the sports leisure and retail industry, TRK Corporation is not exposed to high-risk operational hazards. In 2024, there were no statutory major occupational injuries or occupational disease cases. A total of 14 occupational incidents were recorded, including:
5 commuting accidents
6 slips or falls
3 cutting injuries
All cases involved full-time employees; the company does not employ contract-based staff.
For frequently occurring injury types, the company conducts incident reviews, promotes preventive awareness, and discusses key incidents in meetings with relevant site personnel to implement preventive and corrective measures, strengthen safety awareness, and avoid recurrence of similar incidents.